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CODE OF ETHICS


  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

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OUR REVIEWS

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Let me start off by saying I have car mechanic trust issues, Mike at Hamilton Service Center has earned my trust. He is upfront, honest, and fair. He has done a lot of work for me on my three vehicles since they opened, they even replaced an engine for me. They've also checked and corrected many of my own repairs at my request. One of my vechicles is still under a dealer warranty. I've often called Mike to validate dealer troubleshooting and costs, he has always steered me right.


partners

ASE (Automotive Service Excellence)
TECH-NET
ASE Master Technician
Car Care Aware